Are your products vegan friendly?
Some of our products may not be suitable for vegans, this is because they contain animal derived ingredients such as Beeswax, Silk Protein or Lanolin. To find out which products are suitable for vegans you will see our Vegan Friendly logo in the product description. This logo will also appear on packaging from August 2017. For us, to declare a product vegan friendly, we have excluded—as far as is possible and practicable—all forms of exploitation of, and cruelty to, animals for the development, formulation and creation of beauty products and made use of animal-free alternatives. Animal refers to the entire animal kingdom, that is all vertebrates and all multicellular invertebrates. Unless otherwise stated, it usually means non-human animals, as willing adult human volunteers test all our products to ensure efficacy and results.
Those ingredients not deemed vegan are still sourced in a 'cruelty free' way and include:
Lanolin: Lanolin is extracted from the wool of sheep. Without harming the sheep, its wool is shorn and later the lanolin is extracted. .
Milk Proteins: These are extracted from bovine (cow) milk. The cows are not harmed during the milking process.
Beeswax: This is created by the honey bee, formed in combs in the hive. The wax is extracted from the combs when the bees have left the hive and the bees are not harmed.
Honey: This is extracted from the comb of the honey bee without harm to the bees.
Silk Proteins: These are extracted from the empty cocoons of the silk moth. The silk moths have left the cocoon before any proteins are extracted.
Keratin: This is unfortunately only available from animal by-products, but not always from dead animal parts these can and do include:
We actively use all the sources above
Collagen: Again this is another material that is only available from animal by-products, usually from dead animals and the sources can include:
We actively use both sources above
I would like to distribute your products outside of the UK
Please contact our international sales at email@example.com
Do you provide samples of your products?
Unfortunately we aren't able to provide samples of our products, however we do have some travel sized products available to purchase. Follow us on Facebook and Instagram to keep up to date with any competitions or offers for a chance to win products.
I have a faulty product, what shall I do?
Contact us at firstname.lastname@example.org and we will help with your query.
I have had a reaction to your product
We are sorry for your experience with our product, please contact us at email@example.com and one of our advisors will be in touch with you.