About Us
nspa Expert Money Back Guarantee Terms and Conditions – Legally approved
We are so confident you will reveal younger looking skin in 4 weeks with our nspa Expert products that if you are not happy with the results you can contact us and ask for your money back.
The Expert collection includes: Daily-Rejuvenate Cream SPF30, Nightly-Repair Cream, Rejuvenating Serum. The Expert collection includes: Daily-Rejuvenate Cream SPF30, Nightly-Repair Cream, Rejuvenating Serum, Smoothing Eye & Lip Cream, Smoothing Retinol Capsules, Ultimate Expert Collection, Christmas/Mother's Day gift set.
The following terms and conditions apply to our money back promise
Please Note: this offer is additional to and does not replace or limit your normal legal rights as a consumer.
1. Eligibility criteria
These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Claim instructions are deemed to form part of the terms and conditions and by participating all claimants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.
a. Applies to nspa Expert skincare products only.
b. Claimant's personal details will only be used for the purposes of administering this promotion and for no other purposes.
c. In order to claim a refund, you must:
i. be a UK customer; and
ii. have purchased the nspa Expert product through one of our licensed retailers and be able to provide proof of purchase (such as a receipt or order confirmation). Original itemised till receipt(s) required and must be dated. Photocopies will not be accepted. Till receipt(s) must not be altered or tampered. If they are, the receipt(s) will be deemed invalid.
d. Our licensed retailers are ASDA, Nirvana Spa, online at Spaathome.co.uk.
e. You are entitled to claim a refund once in respect of one pack of each product in the nspa Expert range, subject to a maximum limit of three refunds per customer. This means that once you have bought and tried one pack of a product, and then obtained a refund, you are not entitled to claim any further refunds where you purchase that product again.
f. 4 weeks use based on daily application as advised in the 'Directions for use'.
g. You must have used sufficient product for at least 4 weeks use, but a claim cannot be made on empty packaging. Each product should last approximately 3 months with appropriate use.
h. Product must be returned in original packaging.
i. In order to qualify, you must have purchased your NSPA product between the 22nd September 2018 and the 22nd September 2019 and submit your claim by 31st December 2019, claims received after this date will not be processed.
j. Claims cannot be made via any retailer or in store, but through the contact details noted below.
k. Proof of posting is not proof of delivery to the Promoter. No responsibility can be taken for applications that have been lost, delayed, mislaid or damaged in the post.
2. Exclusions
a. The refund is limited to the price paid for the product and does not include any delivery or return postage costs.
b. Money Back Guarantee does not extend to any other product in the nspa Expert range.
c. Employees and their families of Mibelle Group and its subsidiary companies, their agencies and anyone professionally connected with this Guarantee.
e. nspa's decision is final. nspa reserves the right to reject any application which fails to meet the eligibility criteria.
3. How to claim your refund
a. To claim your refund you will need to contact us and return the product(s) and their packaging to us along with your receipt (or similar online order confirmation) and a completed returns form, which will need to include a statement of 15 words minimum.
b. You can return the item(s) to us by post.
c. You will be responsible for the cost of return postage.
d. The postal address for returns is set out on the returns form below.
e. Refunds will be made by cheque or BACS transfer within 14 days of receipt of a valid claim.
Need more information?
For further information or if you have any questions you can contact us via:
Post: NSPA MBG, PO Box 133, Brambleside, Uckfield, East Sussex, TN22 1HH
Email: letstalk@nspa.co.uk
Telephone: 01344 859 422
Website contact form: https://www.nspa.co.uk/contact-us
Twitter: @nspabeauty